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Barcamps I've been to

I missed Barcamp Bradford today which to be honest, is the first time I've missed a local barcamp in a long time. I was however, exhausted and slightl...

14 November 2009

Embrace and Drive Change

This is a post from my My 20-day Zappos + Buffer Values Challenge "Embrace and Drive Change" When it's change you want – change you asked for, it's ea...

1 August 2014

A happy customer service story

A few months ago, I was in Greggs, the bakers or northern fast food chain near Piccadilly station before I went to catch a train. The guy who served m...

27 August 2013